Shipping policy
Thank you for choosing Blissful Vibes! We want to ensure a smooth and delightful shopping experience for you. Please read our Shipping Policy below for information on shipping rates, delivery times, and other important details.
1. Shipping Destinations
1.1 Australia: We currently offer shipping within Australia. Please note that we do not ship to PO Box addresses. Kindly provide a physical address for delivery.
2. Shipping Methods and Rates
2.1 Free Shipping: We’re pleased to offer free standard shipping on all orders within Australia.
2.2 Expedited Shipping: At this time, we do not offer expedited shipping options. All orders will be shipped via standard shipping.
3. Order Processing Time
3.1 Order Processing: Once your order is placed, it will be processed and prepared for shipment within 1-2 business days. Please note that processing times may be slightly longer during peak periods or promotions.
4. Shipping Timeframes
4.1 Estimated Delivery Time: After your order has been processed, the estimated delivery time within Australia is typically 2-8 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping carrier.
5. Order Tracking
5.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to track the progress of your shipment and estimate the delivery date.
5.2 Tracking Updates: Please allow 24-48 hours for tracking information to be updated by the shipping carrier. If you encounter any issues with tracking or have questions about your shipment, our customer support team is here to assist you.
6. Customs and Duties
6.1 International Orders: Blissful Vibes currently ships within Australia only. For international shipping inquiries, please contact our customer support team to explore possible options.
7. Order Modifications and Cancellations
7.1 Modification or Cancellation: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that order modifications or cancellations may not be possible once the order has been shipped.
8. Shipping Disclaimer
8.1 Unexpected Delays: While we strive to deliver your order within the estimated timeframe, please understand that unforeseen circumstances, such as weather conditions or disruptions in the shipping carrier's operations, may cause delays beyond our control. We appreciate your patience and understanding in such situations.
9. Lost or Undelivered Orders
9.1 Lost in Transit: In rare cases where an order is lost or undelivered during transit, please contact our customer support team with your order details. We will initiate a thorough investigation with the shipping carrier to locate your package.
9.2 Investigation Process: The investigation process may take some time as we work with the shipping carrier to determine the status of the lost package. We appreciate your patience during this period.
9.3 Resolving Lost Orders: If it is determined that your order cannot be located or delivered, we will work with you to find a satisfactory resolution. This may include offering a replacement shipment, store credit, or a refund, depending on the circumstances and your preference.
9.4 Incorrect Address: Please ensure that the shipping address provided during checkout is accurate and complete. Blissful Vibes is not responsible for lost or undelivered orders due to incorrect address information provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
9.5 Exceptions: Please note that Blissful Vibes is not liable for lost or undelivered orders in cases where the shipping carrier confirms delivery to the provided address. We encourage customers to track their orders and promptly contact us if any delivery issues arise.
10. Contact Us
If you have any questions or need further assistance on Shipping & Delivery, please don't hesitate to contact our customer support team at contact@blissfulvibes.com.au. We're here to help you get the best possible Blissful Vibes experience!